BN
Bonita N
1 reviews | Active since May 2012
01 Jun 2015, 18:30
RESPONDED TO HELLO PETER COMPLAINT NOW AVOIDING
I reported on no service fro Kulula, because money was taken of my credit card in error. Beauty who was supposed to have arranged the refund, just never rep**** to any of my emails. After complaining on Hello Peter Andile promised to be the person that would assist. My mails were forwarded to him on 27/5/2015. And yet again, to this date 1 June have not had a response from him, after 3 requests.<br> <br> Kulula you are really going backwards with your service in general.
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Kulula.com's replyOfficial
02 Jun 2015, 10:38Hello Bonitavdm,
Thank you for advising us of your dissatisfaction .
I am aware that Andile had contacted you in this regard however due to him being away from work, I have requested another supervisor to assist in his absence .
Kind regards
Fazila Khan
Customer Relations
Thank you for advising us of your dissatisfaction .
I am aware that Andile had contacted you in this regard however due to him being away from work, I have requested another supervisor to assist in his absence .
Kind regards
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply02 Jun 2015, 10:38
Official
Hello Bonitavdm,
Thank you for advising us of your dissatisfaction .
I am aware that Andile had contacted you in this regard however due to him being away from work, I have requested another supervisor to assist in his absence .
Kind regards
Fazila Khan
Customer Relations
Thank you for advising us of your dissatisfaction .
I am aware that Andile had contacted you in this regard however due to him being away from work, I have requested another supervisor to assist in his absence .
Kind regards
Fazila Khan
Customer Relations
Best regards,