Reservations canceled for NO reason with NO notice

Hello, I booked three reservations (listed in the private section along with corresponding surnames) the other day for myself, my fiancee, and her sister, and received 3 confirmed e-tickets. I thought all was well until I tried to check into the first reservation the night before the flight, and the system said no reservation existed. I tried calling, but Kulula offers no means to reach them after 7pm. I tried calling the airport, but the help desk checked and said that all Kulula ticketing staff had left by 8pm. I tried messaging Kulula on facebook, but again no response. Now it's the morning of the flight, and I can reach Kulula phone support, but they say I must talk to the ***** department. The ***** department is someone's cell phone number, and since he's in traffic, no one can attend to my problems before my work day starts and my sister will be unable to board her flight.<br> <br> How were legitimate bookings labeled as *****?<br> <br> How was I not notified that there was suspected *****?<br> <br> How was I not notified that my confirmed e-tickets were retroactively deleted from the system?<br> <br> How quickly can you reinstate my tickets at the confirmed fares (or better, for my trouble)?