TM
Thabiso M
1 reviews | Active since Jul 2014
13 Nov 2015, 08:28
Refusing to change surname on the ticket!
I booked flirts for three people on the 5th November 2015, the booking was for three family members, but the third family member does not use the same last name as the other two, it was an honest mistake. I fail to understand how the airline won't entertain the idea of changing the last name. I booked return flights for the same people but the names are correct.<br> <br> I have booked another ticket as they will will not even try and listen to my request, i was told to read the terms and conditions. The ticket can't even be cancelled or used because there is no person that goes by that name. I don't know how the airline gets away with such blatant disregard for its patrons.
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Kulula.com's replyOfficial
13 Nov 2015, 08:54Hello mokheret,
Thank you for taking the time to contact us and raising your concerns.
Our name change policy was implemented in 2011 as we had changed over to a new system and name changes are not permitted on this system.
We only allow name corrections in terms of spelling mistakes. We also can assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy was extensively advertised on our website and through various different channels. We do have a page on our website whereby the name change policy is explained. We will be in touch with you directly to advise.
We do value your feedback as we are always on the lookout for ways of improving our services to our passengers.
Bye for Now
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and raising your concerns.
Our name change policy was implemented in 2011 as we had changed over to a new system and name changes are not permitted on this system.
We only allow name corrections in terms of spelling mistakes. We also can assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy was extensively advertised on our website and through various different channels. We do have a page on our website whereby the name change policy is explained. We will be in touch with you directly to advise.
We do value your feedback as we are always on the lookout for ways of improving our services to our passengers.
Bye for Now
Fazila Khan
Customer Relations
Kulula.com's reply13 Nov 2015, 08:54
Official
Hello mokheret,
Thank you for taking the time to contact us and raising your concerns.
Our name change policy was implemented in 2011 as we had changed over to a new system and name changes are not permitted on this system.
We only allow name corrections in terms of spelling mistakes. We also can assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy was extensively advertised on our website and through various different channels. We do have a page on our website whereby the name change policy is explained. We will be in touch with you directly to advise.
We do value your feedback as we are always on the lookout for ways of improving our services to our passengers.
Bye for Now
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and raising your concerns.
Our name change policy was implemented in 2011 as we had changed over to a new system and name changes are not permitted on this system.
We only allow name corrections in terms of spelling mistakes. We also can assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy was extensively advertised on our website and through various different channels. We do have a page on our website whereby the name change policy is explained. We will be in touch with you directly to advise.
We do value your feedback as we are always on the lookout for ways of improving our services to our passengers.
Bye for Now
Fazila Khan
Customer Relations