Refund process

<p>I recently had to cancel three bookings related to the same trip:</p> <p>KLM Royal Dutch Airlines - Cancel 6th Dec, refund 9th Dec.<br />SNCF - Cancel 20th Dec, refund 21st Dec.<br />kulula - Cancel 7th Dec, refund still not received (2 months later). Their response: "They will be on contact with you soon as they were currently having a back log."</p>