REFUND OF TICKETS

Good day

We book ticket our flight Tickets through Kulula in Jan 2020 for out trip in Aug 2020 but with the Covid 19 during Aug we went to Level 3 and not allowed to travel so I phone Kulula and change our Tickets to this year August 2021. And at the end of July we see on the news that Kulula will not have flights during August 2021 and we still need to fly to George so I phone Kulula and ask for a refund because now we need to book new tickets with Flysair, so the people to me the refund is lock and I can expect the fund within 6 - 8 weeks during this waiting period I phone in 3 times just to confirm if the refund is in the process and every time they confirm it and told me I must just wait it takes 6 - 8 weeks. And on Tuesday a Guy from Kulula phone me and told me they will not refund me I ask him why and he said it is there policy. I ask him but is was not my fault about the Covid 19 and that they are not have flight in Aug 2021 I also ask him why didn't the people at Kulula told me that the refund was not in order, This coming week (30 Aug - 3 Sept 2021) was the refund suppose to be paid out. so he told me my current tickets will expiry on 30 November 2021. I can book new tickets and pay additional funds but I told him I don't want to go anywhere now until November 2021. And we already paid for new tickets at Flysafair due to the fact Kulula confirm that we will NOT be refund. PLEASE PLEASE HELP !!!!!!!!!!! WE NEED OUR MONEY BACK !!!! AS PROMISED BY KULULA PLEASE we need this funds Kulula cannot just keep it and tell me there is nothing they can do about it….