REFUND OF FLIGHTS!!!!

my husband and i had booked our flight to Durban from Johannesburg for the 23/12/2019 at 17:15 as had to attended a family function in durban at 19:00. once at the airport we got an sms to say our flight is now departing at 18:00 and at the bag drop off we were notified the flight is leaving at 18:30 and not 18:00 as indicated on the sms.

when we were boarding for the flight, they changed all our seat numbers and rows. my husband and i were supposed to be seated together however they put us all over the plane. mothers were separated from their kids (this is disgusting!).

once boarded we were even further delayed as people were double booked on seat numbers etc very unorganized.

we only ended up taking off at 19:30 which obviously means we have completely missed our family function for which reason we were going to durban.

i emailed customer service requesting a refund and they were very rude. responded 2 weeks later and bluntly say that they can not refund or compensate for the delay. they blame all delays on the weather yet it was boiling hot throughout SA on that very day.

this is completely and utterly unacceptable and disgusting for such a renowned company.