ZB
Zeyn B
1 reviews | Active since Apr 2015
02 Apr 2015, 10:41
REFUND FOR DOUBLE CHARGE TO MY CREDIT CARD
Gooday,<br> <br> I have logged a request for a refund on my credit card for being charged twice for an extra bag for a flight in February 2015. I was advised that it takes 6 weeks to process a refund for an error by [URL Removed] system. I have waited and to date have not received a refund. The service is pathetic, I am tired of all their stories.<br> <br>
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Kulula.com's replyOfficial
02 Apr 2015, 11:08Hello zbeni,
Thanks for getting in touch with us. I am terribly sorry for the experience you had regarding a system error and refund.
I will follow up with the refunds department to contact you.
Kind regards,
Thuli
Customer Relations
Thanks for getting in touch with us. I am terribly sorry for the experience you had regarding a system error and refund.
I will follow up with the refunds department to contact you.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply02 Apr 2015, 11:08
Official
Hello zbeni,
Thanks for getting in touch with us. I am terribly sorry for the experience you had regarding a system error and refund.
I will follow up with the refunds department to contact you.
Kind regards,
Thuli
Customer Relations
Thanks for getting in touch with us. I am terribly sorry for the experience you had regarding a system error and refund.
I will follow up with the refunds department to contact you.
Kind regards,
Thuli
Customer Relations