HB
Hannelie B
1 reviews | Active since Jun 2013
24 Mar 2015, 11:47
Refund after trip was cancelled due to illness
My retired parents (82 & 73) planned a holiday to Langebaan when my mother suddenly became ill and had to be hospitalized for an extended period. I handled the correspondence, as my dad is very hard of hearing. After a telephone conversation and follow up email dealing with Shamiema, who was very kind and helpful, she forwarded everything to the correct department and the next thing I received an email from Cornelia stating that my parents will be refunded the full airfare! This has exceeded our expectations and we are very happy with the efficiency and result after this very unpleasant and stressful time. Thank you to all concerned.
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Kulula.com's replyOfficial
24 Mar 2015, 12:22Hello Hannelie B,
Thank you for taking the time to contact us.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of the staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies. We are always striving to provide a consistently high standard of service at all times especially where care is taken for the passengers as well as the attention to detail .
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. Rest assured I have escalated your kind words to the Contact Center Managers as well as Cornelia's managers so that Cornelia and Shamiema can be commended for the excellent service rendered . I am so pleased we made a positive impression on you and thank you for your kind words . We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making Comair your choice of airlines.
Kind regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of the staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies. We are always striving to provide a consistently high standard of service at all times especially where care is taken for the passengers as well as the attention to detail .
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. Rest assured I have escalated your kind words to the Contact Center Managers as well as Cornelia's managers so that Cornelia and Shamiema can be commended for the excellent service rendered . I am so pleased we made a positive impression on you and thank you for your kind words . We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making Comair your choice of airlines.
Kind regards
Fazila Khan
Customer Relations
Kulula.com's reply24 Mar 2015, 12:22
Official
Hello Hannelie B,
Thank you for taking the time to contact us.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of the staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies. We are always striving to provide a consistently high standard of service at all times especially where care is taken for the passengers as well as the attention to detail .
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. Rest assured I have escalated your kind words to the Contact Center Managers as well as Cornelia's managers so that Cornelia and Shamiema can be commended for the excellent service rendered . I am so pleased we made a positive impression on you and thank you for your kind words . We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making Comair your choice of airlines.
Kind regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of the staff is of great importance so it is genuinely helpful to have your comments pinpointing an area where our strength lies. We are always striving to provide a consistently high standard of service at all times especially where care is taken for the passengers as well as the attention to detail .
As a customer focused organisation all passenger comments are analysed and used to influence future service developments. Rest assured I have escalated your kind words to the Contact Center Managers as well as Cornelia's managers so that Cornelia and Shamiema can be commended for the excellent service rendered . I am so pleased we made a positive impression on you and thank you for your kind words . We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making Comair your choice of airlines.
Kind regards
Fazila Khan
Customer Relations