refund

I booked a return flight to Durban for 2 people on the 11/11/2015.<br> Due to personal reasons i had to cancel the flight which was done telephonically on the 27/12/2015 (REF6755)<br> i was told that we had to pay a cancellation fee which i had no problems with, a refund would be in my account in 6-8 weeks which i also did not have a problem with<br> <br> I have sent 6 emails and made numerous calls to Kulula to provide me with proof of my refund as this does not reflect on my bank statements.<br> Comair sent me a tax invoice and a credit note stating that the refund was done on the 11/02/2016.<br> <br> I again called Kulula this morning and spoke to Corrine at the call centre, to which she said the the refund has been done to the amount of R678.88 which is only the airport taxes that where refunded, but the credit note received from Comair is for R4394.68<br> <br> i want Kulula to sort this issue out immediately as we don't know how many other patrons you are *****ing from. to date nothing reflects in my account not even the R678.88 which they have claimed to have refunded.<br> <br> I have all correspondence on email if you require.