Refund

This morn 3 Dec 2017, we experience a very bad & frustrating service @ kulula. My husband took our kids to E.L with flight MXEIQK which was delayed @ OR Tambo, it was supposed to land @ 08:15am but bcz it left Joburg @ 07:25am they landed @ 08:52am, when he went to check in to return MYWUBC with the same flight he was denied saying that he was late, yet the flight was still there bcz he came with it, if the flight had arrived on time he would have checked in on time, now he missed his flight due to their incompetency & had to pay extra R1083 to book another flight which leaves tomorrow, inconveniencing us cz he is supposed to back in Pretoria today, he needs to be @ work tomorrow. We did not budget for that money, we want it back. Kulula is not going to make extra money by robbing people with the mistakes that are caused by them. Whose fault is it that he missed his flight? why was he pushed for the delay that was caused by Kulula. The worse part is that when i called teir toll-free number the lady that assisted me Carmelita Simon could not even see that there was a delay on E. L system, yet we have an email and sms that the time was changed. Instead the supervisor in E.L Siphokazi Nombeko that is in charge was busy telling him about their policies of missing the flights, how about them following the policy of keeping to the correct times? My husband is now stuck in E. L. I want him back today with our refund, my contact number is ********** 565 Chuma.