TC
Tanya C
1 reviews | Active since Jun 2015
04 Jun 2015, 09:12
Refund
I am very unhappy with the service of Kulula. I booked a return flight from Lanceria to Cape Town and back from 12 June to 14 June for my daughters dance competition. Due to medical reasons my daughter will not be able to dance. I phoned Kulula today 4 June ( one week in advance) to cancel my booking. I spoke to Patricia and she informed me that I will get no refund. So it is OK to lose R6532.48 for nothing? I use Kulula all the time but be sure that this will be the last time I will ever use them.
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Kulula.com's replyOfficial
04 Jun 2015, 09:47Hello Tanya ***an1,
Thank you for your post .
I have requested a team leader to make contact with you to assist further in this regard.
Bye for now.
Fazila Khan
Customer Relations
Thank you for your post .
I have requested a team leader to make contact with you to assist further in this regard.
Bye for now.
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply04 Jun 2015, 09:47
Official
Hello Tanya ***an1,
Thank you for your post .
I have requested a team leader to make contact with you to assist further in this regard.
Bye for now.
Fazila Khan
Customer Relations
Thank you for your post .
I have requested a team leader to make contact with you to assist further in this regard.
Bye for now.
Fazila Khan
Customer Relations
Best regards,