REF: HILINR

Dear Madam or Sir

Deeply disappointed In the manner I was treated by kulula. On the 2nd of august I was meant to fly back home from joburg to durban at 4:55. Upon boarding I had a luggage that I was uncomfortable checking in (LV suitcase) . I was only told as I was boarding the plane that it was too big etc. I was not advised at check in of such. I would have resorted to other means as I still had time. The gentleman was rude, unsympathetic and couldn’t be bothered. Said I needed to check it in and couldn’t even reassure me if ill receive it once I get to durban. I asked for other alternatives , and he said doesn’t know and basically I had to sort myself out. Ended up not boarding the plane and I was stuck at the airport , up until I made other arrangements. Basically kulula is only interested in making money and no client service.

The rudeness was overwhelming. Honestly gutted

Kind regards Swazi