Reason for non existent service.

For those of you all complaining I am told under good authority that the booking and access software Amadeus has been removed from all other portals other than Kulula so the only way is via the Kulula portal or the phones. The fact that they are not responding to any of our issues indicates that they are hopelessly unable to run any sort of proper service never mind an airline. I also have had serious issues to which no response to emails, which says within 48 hours, and the endless non responsive phone calls. And they are ripping customers off with crazy charges. R410 per bag if paid for at the airport. Insane. Their licence should be revoked. Sucks