Really NOT IMPRESSED

It is sad that I as a paying customer addresses my concern with you in writing, from the 5th January 2016, and neither do you acknowledge my email nor even respond. The cause for my email, the refund request also needs to be addressed. As you would be aware I could not travel, due to medical reasons, necessary documents were forwarded. It was impossible. to travel. I provided notice. You would definitely had time to resell the tickets. I am now in a position were I had paid for tickets, fell ill, have nothing for the monies I paid, and have been ignored. Please compensate me adequately, and revoke all penalties. I am sure service means something to you. Medical affidavit's are well recognized, and Kulula should not conduct itself as a road corner business refusing its customers ant rights, OR offer you a type of ridiculous compensation where you better off just accepting the poor deal