Racial treatment must fall in Cape Town

I am disgusted at the level of customer service experience. Had to wait for a transport which was arranged at OR before depature however when I got to CT there was no arrangement made. A fellow passenger by name of James Hitchman had his transport arranged and his already with the shuttle driver ready to shuttle him and also his request to be shuttled alone granted. He obviously made an arrangement OR Tambo where the flight was delayed for both of us, why is it his transport was arranged and his name of the placard but nothing was done for his fellow passenger (me), may it bethe color of my skin? We spent the same hours on the plane enroute to Cape Town, can someone explain to me, what happened?