GS
Grant S
1 reviews | Active since Sept 2015
24 Sept 2015, 18:00
R400 for a car seat under 3kg!
I was unable to fly home worth my wife and child and had to take a later flight. To help my wife, who had to struggle with a post op infant and all that an infant requires I took the suitcase and car seat with me. And was charged R400. No interest in appreciating my situation. I understand their rules but feel it really unreasonable to want R400 for such a small (and very light!) addition, given that my wife flew with an infant without a car seat! Come on, Kulula
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Kulula.com's replyOfficial
25 Sept 2015, 10:49Hello grantsurtees,
Thank you for your post.
Although I can understand your frustration considering the car seat and the reason why you took the suitcase and car seat with you, the check-in agent must apply the rule in order to create consistency as our passengers will then complaint about inconsistent application of the rule.
A suggestion for future travel is to contact the kulula.com Contact Centre (***) requesting for an extra bag where the amount will be less.
Regards.
David
Thank you for your post.
Although I can understand your frustration considering the car seat and the reason why you took the suitcase and car seat with you, the check-in agent must apply the rule in order to create consistency as our passengers will then complaint about inconsistent application of the rule.
A suggestion for future travel is to contact the kulula.com Contact Centre (***) requesting for an extra bag where the amount will be less.
Regards.
David
Kulula.com's reply25 Sept 2015, 10:49
Official
Hello grantsurtees,
Thank you for your post.
Although I can understand your frustration considering the car seat and the reason why you took the suitcase and car seat with you, the check-in agent must apply the rule in order to create consistency as our passengers will then complaint about inconsistent application of the rule.
A suggestion for future travel is to contact the kulula.com Contact Centre (***) requesting for an extra bag where the amount will be less.
Regards.
David
Thank you for your post.
Although I can understand your frustration considering the car seat and the reason why you took the suitcase and car seat with you, the check-in agent must apply the rule in order to create consistency as our passengers will then complaint about inconsistent application of the rule.
A suggestion for future travel is to contact the kulula.com Contact Centre (***) requesting for an extra bag where the amount will be less.
Regards.
David