QJUMP a **** - Overall Service Poor

I fly locally on average twice a week. In order to make these flights more pleasurable, I purchased QJump. Kulula sells a product called QJump, whereby one pays money to board first and luggage gets offloaded first. Kulula puts up a little board, stating QJump, but makes no effort to get this system works. When I questioned the check-in person, she rep**** that they did not have time to do that. I then said that I will complain and she rep****, "Go ahead". On my return flight, I complained to the ground staff. Their reply was to unload me from the QJump - NICE WAY TO TREAT COMPLAINING PASSENGERS. BY TAKING AWAY SOMETHING I PAID FOR. This is clearly *****.- paying for something you will never receive. Goodbye Kulula!!! I will not be flying your airline again. There are other airlines giving better service