Profit over customer

My first choice was Kulula. Just received a call to inform me "your flight has been cancelled and we've moved you to another flight" (2 hours later) - no consultation or anything - just "you've been moved". I had to cancel the down flight and book another flight (double the expense due to kulula). Now all flights have been grounded INDEFINITELY. Kulula call center informs me "MANAGEMENT instructed us no flight can be cancelled with a refund" - this with no guarantee of a return flight. "Wait till Thursday" I'm told - then we should know. Your customer is not the core of your strategy Kulula - bad example of profit over customer safety and customer experience