1 reviews | Active since Jul 2015
Professional ************
My fiance booked a ticket to Cape Town for the weekend. I later decided I would join her, and told her that she should purchase another ticket for me on the same flight. Not being technically savvy, she wasn't weary of the fact that she'd have to book under my name (as the [URL Removed] website simply asks for your name and surname when booking). So unfortunately she inserted her name again for the same flight. She now possesses two tickets on the flight (booked months in advance at a lower rate), and cannot for obvious reasons occupy two seats. And obviously, I cannot occupy the other based on the name on the ticket. When requesting a name change, I am referred to the \non-name change policy""; it applies to a single ticket. This is; however; two tickets for the same person. Kulula's suggestion is to pay an additional R500 for a new ticket; to which I say:<br> <br> I will never use your airline again and will strongly deter my peers; colleagues;and all business partners from [URL Removed]"""
Thank you for taking my call this morning .
I was disappointed to hear about the problems encountered and apologise for the inconvenience. We do have a page on our website whereby the name change policy is explained.
We know mistakes can happen therefore we advise customers to ensure the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not permitted. If one needs to make a name correction, you'll have to call our Contact Centre on 0861 KULULA (585852) for assistance which you had done . We will permit name corrections in the following instances:
Spelling changes/spelling error corrections, Changes to last name due to marriage/divorce (Proof must be supp****), Changes to prefixes (Mr. ? Dr.), Changes to suffixes (add MSTR), Swapping last name and first name around.
I am pleased our contact center team was able to assist with the new booking for you even though there was an additional amount that needed to be paid in .
Thanks for allowing me an opportunity to explain .
Bye for now .
Fazila Khan
Customer Relations
Best regards,
Thank you for taking my call this morning .
I was disappointed to hear about the problems encountered and apologise for the inconvenience. We do have a page on our website whereby the name change policy is explained.
We know mistakes can happen therefore we advise customers to ensure the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not permitted. If one needs to make a name correction, you'll have to call our Contact Centre on 0861 KULULA (585852) for assistance which you had done . We will permit name corrections in the following instances:
Spelling changes/spelling error corrections, Changes to last name due to marriage/divorce (Proof must be supp****), Changes to prefixes (Mr. ? Dr.), Changes to suffixes (add MSTR), Swapping last name and first name around.
I am pleased our contact center team was able to assist with the new booking for you even though there was an additional amount that needed to be paid in .
Thanks for allowing me an opportunity to explain .
Bye for now .
Fazila Khan
Customer Relations
Best regards,