wK
wessel K
1 reviews | Active since Jun 2015
02 Jun 2015, 10:20
pre paid seats allocated to some one else
two times in 2 weeks I have booked flights and paid for a pre booked seat but when come to the counter then seat are allocated to somebody else.The same happened last Friday with my partner also.I pay R70 per flight then have to sit somewhere else.<br> It is not acceptable to me and I say it as break of contract and I have a flight this Saturday again.<br> I want to get my money back as well as stop kulula to do this in future
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Kulula.com's replyOfficial
04 Jun 2015, 13:15Hello wesels5021,
Thank you for taking the time to contact us and for sharing your concerns.
We are only too aware of how important seating is to our customers and when lapses occur, we try to get to the root of the problem . Pre-paid seats cannot be guaranteed due to operational, safety or security requirements, we reserve the right to cancel or change your seat. As per feedback received, we have been experiencing a lot of aircraft changes which could have resulted in the seat changes.
I have in the interim requested the George team to be aware of your problem ex OR Tambo airport and advised that they should ensure you receive your seat of choice . Should you experience this problem again, we'll try our best to provide you with a similar seat where possible. If we're not able to , you may request a refund by calling our Contact Centre 0861 KULULA (585852).
Thank you for allowing me the opportunity to explain.
Yours Sincerely,
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns.
We are only too aware of how important seating is to our customers and when lapses occur, we try to get to the root of the problem . Pre-paid seats cannot be guaranteed due to operational, safety or security requirements, we reserve the right to cancel or change your seat. As per feedback received, we have been experiencing a lot of aircraft changes which could have resulted in the seat changes.
I have in the interim requested the George team to be aware of your problem ex OR Tambo airport and advised that they should ensure you receive your seat of choice . Should you experience this problem again, we'll try our best to provide you with a similar seat where possible. If we're not able to , you may request a refund by calling our Contact Centre 0861 KULULA (585852).
Thank you for allowing me the opportunity to explain.
Yours Sincerely,
Fazila Khan
Customer Relations
Kulula.com's reply04 Jun 2015, 13:15
Official
Hello wesels5021,
Thank you for taking the time to contact us and for sharing your concerns.
We are only too aware of how important seating is to our customers and when lapses occur, we try to get to the root of the problem . Pre-paid seats cannot be guaranteed due to operational, safety or security requirements, we reserve the right to cancel or change your seat. As per feedback received, we have been experiencing a lot of aircraft changes which could have resulted in the seat changes.
I have in the interim requested the George team to be aware of your problem ex OR Tambo airport and advised that they should ensure you receive your seat of choice . Should you experience this problem again, we'll try our best to provide you with a similar seat where possible. If we're not able to , you may request a refund by calling our Contact Centre 0861 KULULA (585852).
Thank you for allowing me the opportunity to explain.
Yours Sincerely,
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns.
We are only too aware of how important seating is to our customers and when lapses occur, we try to get to the root of the problem . Pre-paid seats cannot be guaranteed due to operational, safety or security requirements, we reserve the right to cancel or change your seat. As per feedback received, we have been experiencing a lot of aircraft changes which could have resulted in the seat changes.
I have in the interim requested the George team to be aware of your problem ex OR Tambo airport and advised that they should ensure you receive your seat of choice . Should you experience this problem again, we'll try our best to provide you with a similar seat where possible. If we're not able to , you may request a refund by calling our Contact Centre 0861 KULULA (585852).
Thank you for allowing me the opportunity to explain.
Yours Sincerely,
Fazila Khan
Customer Relations