Poor service with Kulula.com

It's so disappointing that I've been trying to change my flight of the 2nd and the 4th of July 2021 since the 7th of July 2021. I wanted to use these tickets to book for the 23rd of July 2021, 23rd is next week Thursday and I haven't successfully reached them or they haven't called me to attend to my matter.

I've calling and advise that my flight was changed to British Airways they will communicate with them and revert. Till today I haven't received any correspondence, everytime I call stay on call about any hour running out of airtime. What disappoints more is they have to wait on the 1st agent who assisted me to be available regarding the change of the tickets from British Airways. They say email was sent to this person, why don't they have an online tracking system on each query sent such anyone who picks up the call can assist going forward.

And Kulula.com does not have email for customers service. You have no alternative option to reach them either than ***. Today I've been calling more than 4 times and waiting nothing less than 7 minutes and some I stayed more than 10 minutes