Poor service, no feedback, no resolution, and ********** credit card charge

Be wary of the after sales service from the airline - highly frustrating, poor customer service s****s, and no resolution!!! Also ensure you look at what you should be paying vs what is charged.

Called in over 3-4 times to resolve an issue whereby I was overcharged for a flight. The online payment indicated a certain amount, but when completing the payment the amount deducted from my credit card was more - no extras added or anything like that.

Phoned in the call centre and they acknowledged the issue, especially since the flight was still at the cheaper price on line as we spoke over the phone. Promised to be called back but that never happened.

Phoned in again the next day, where a completely inexperienced employee started reading my rights about the ticket being non-refundable rather than actually hear the complaint and investigate. I had requested that without any resolution the previous day, that my flight be cancelled so that I can book it myself while the price is still available rather than wait for them to figure out what happened as they were taking too long.

Never heard from her again as well. Called in again the next day and so on and so forth, you get the drill.

I have screenshots even after my 3rd or 4th phone call days later of the cheaper price still online but kulula apparently had to investigate with their IT department to confirm what happened. Promised to be called on Monday 3 Feb, but guess what, no call.

Unless they can explain what the issue was, at this point in time I have been *****ed of money from their website, and will be escalating to the ombudsman. After over a decade of being a loyal customer, quite sad.