Poor service from Kulula.com

I am not at all impressed with Kulula’s refund department. I booked an online ticket on the 19th of April 2018 and the system showed that an error occurred and that the payment was unsuccessful so I sumbitted my details again and it went through.

When checking my mails I noticed that I had two reference numbers where I immediately phoned Kulula as this was a double booking. Kulula informed me that they are aware of this and that I can expect my refund within 6-8 weeks.

I followed up after 8 weeks and still no refund. I have phoned many times and I keep getting the same feedback and promises that it would show in my account within the same week. It is now the 6th of July and still no refund. I don’t know what to do anymore and I keep following up but nothing. I don’t think Kulula sees this as a priority at all. Query no 42551