Poor Service Delivery comment from an Unhappy Customer

I was scheduled to fly and was sent an email to say that my travel bank had been credited. Prior to the end of the validity period, I was told that I should have flown by the time of the validity being 30th Nov 2021. It was impossible to get onto travel bank as I didn't have a password that worked. I held on telephone calls for up to two hours at a time. I then took to Facebook where I was assured my matter would be resolved and that they'd escalated my matter to their finance department. This was at the beginning of December. I still await resolve with no contact unless I message and then, the answer is simple, it's still being reviewed. This evening I am told that they cannot give me a timeline. This is shocking customer service