MN
Marshall N
1 reviews | Active since Jan 2013
09 Jan 2016, 23:21
Poor Service Delivery
On 8 January 2016, my flight was booked for Gauteng to Cape Town with 21:10 flight. No communication poor customer service we only on the plane after 21:40. It's totally unfair on how we as the client must always suffer and get no reimbur*****t. However if you late you not just loose a flight but a lot of money! How is it possible that this rule don't apply for the airlines also!
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Kulula.com's replyOfficial
11 Jan 2016, 11:21Hello marshallnelson,
Thank you for taking the time to contact us and for sharing your concerns .
We apologise sincerely for the delay and inconvenience experienced by you on the 08th Jan'15 . The cumulative delay of 44 minutes was experienced due to rotational reasons as well as a fuelling problem .Customer satisfaction is important to us and constructive feedback such as yours , plays a vital and important role in highlighting developmental areas within our operation. Kulula.com , prides itself on being a leader in customer service and we are always disappointed when we have failed to meet the high standards that our customers rightly expect from us .
Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Any delay also has financial implications to the airline as ACSA imposes penalties to the airline in the event a flight is delayed . For every minute the aircraft stands on the parking bay , we are billed by ACSA .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
We apologise sincerely for the delay and inconvenience experienced by you on the 08th Jan'15 . The cumulative delay of 44 minutes was experienced due to rotational reasons as well as a fuelling problem .Customer satisfaction is important to us and constructive feedback such as yours , plays a vital and important role in highlighting developmental areas within our operation. Kulula.com , prides itself on being a leader in customer service and we are always disappointed when we have failed to meet the high standards that our customers rightly expect from us .
Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Any delay also has financial implications to the airline as ACSA imposes penalties to the airline in the event a flight is delayed . For every minute the aircraft stands on the parking bay , we are billed by ACSA .
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply11 Jan 2016, 11:21
Official
Hello marshallnelson,
Thank you for taking the time to contact us and for sharing your concerns .
We apologise sincerely for the delay and inconvenience experienced by you on the 08th Jan'15 . The cumulative delay of 44 minutes was experienced due to rotational reasons as well as a fuelling problem .Customer satisfaction is important to us and constructive feedback such as yours , plays a vital and important role in highlighting developmental areas within our operation. Kulula.com , prides itself on being a leader in customer service and we are always disappointed when we have failed to meet the high standards that our customers rightly expect from us .
Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Any delay also has financial implications to the airline as ACSA imposes penalties to the airline in the event a flight is delayed . For every minute the aircraft stands on the parking bay , we are billed by ACSA .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
We apologise sincerely for the delay and inconvenience experienced by you on the 08th Jan'15 . The cumulative delay of 44 minutes was experienced due to rotational reasons as well as a fuelling problem .Customer satisfaction is important to us and constructive feedback such as yours , plays a vital and important role in highlighting developmental areas within our operation. Kulula.com , prides itself on being a leader in customer service and we are always disappointed when we have failed to meet the high standards that our customers rightly expect from us .
Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Any delay also has financial implications to the airline as ACSA imposes penalties to the airline in the event a flight is delayed . For every minute the aircraft stands on the parking bay , we are billed by ACSA .
Bye for now .
Fazila Khan
Customer Relations