Poor service broken bag

On arriving at George Airport on 1 August, our bag had been tampered with. We reported it to Kulula who advised we should hand to Kulula at ORTambo Airport for repair, which we did on our return on 8 August. We were told it would take 5-7 working days to repair.I phoned several times to enquire on the progress and were told \we will enquire and call you back""; I was called and told the bag would now be repaired. <br> In an effort to expadite; I also called customer service who advised that they only deal with flight queries and refered me to their airport office. They refused to transfer me to a manager. The staff at the airport also refused to transfer me to manager.<br> They have treated us in the most disgusting manner and; even worse;Kulula management is not available to their customers.<br> After 6 weeks the matter remains unresolved"""