Poor service and problematic new system
<p>3 weeks ago I tried to booked for a business trip to Cape Town.</p> <p>Kulula's new system is massively flawed and I couldn't get my booking payment done on my credit card. I also couldn't get my new profile setup and had to spend some time with a call centre agent getting this sorted.</p> <p>I pre-booked my seats there and back only to find the extra money paid was a waste as the new system was happy to take my cash but it didn't update the info through to the ticket counter. Thanks Kulula. (Still no word on a refund for my pre-seat booking).</p> <p>I fly Kulula almost all of the time so put this down to a bad day for them.</p> <p>However my wife tried to book with Kulula for her trip to George in a weeks time only to suffer the same issues. She called the call centre to ask them to provide an alternative booking option as the system wouldnt allow her credit payment or SID payment to go through.</p> <p>The call centre agent was happy to help if we paid an additional fee. We explained this is not right it is a system issue with the website why must we pay? The agent was adamant and so my wife politely ended the call and booked with FlySAFair. </p> <p><br />Moral of the story, I have used another airline for my trip to Cape Town a few days ago and it was pain free with excellent service.</p> <p>Not sure how Kulula is going to fix this but I certainly will look at alternative airlines for myself and my staff when booking again</p>