Poor service and no refund

Dear Kulula.

I had a 8:00 flight on Sunday, 10 September 2017at King Shaka airport. I checked in ay 7:14. the consultant at the desk said ":sorry you can not get onto your flight as you are late." - which I was not. You then charged me a further R638 to get onto another flight!!

there were 10-12 other individuals who seemed to have the same problem as I did. I proceeded to speak to the manager who was no help t all. I spoke to numerous consultant over the phone who sent me lists of rules and regulations even though they agreed that I was before time for my flight.

you seem to just be ignoring me whilst robbing me with no accurate explanation.

my money needs to be refunded as this was clearly a mistake on your part as you overbooked and made it my problem. as a frequent flyer I have lost all faith In Kulula and think twice before flying with you again.

Get in touch with me ASAP.

Vineeth Sharma ********** 255 **********