poor service

<p>Hi,</p> <p> </p> <p>close on to 5 months and still my issuse has not been resolved. In April this year i opted to fly with kulula to attend the annual OMTOM race only to decide later that i wont be. i then contacted Kulula to cancel my flight and book another to Dbn. eventually i opted to get a refundd in which this was loggedd and was told i would receive my refund in 2 months time.</p> <p> </p> <p>2 months had passed and called in to Kulula to find out what the issue was. i was told that this was cancelled from the system but lying dormant and wasnt sent for refund to their finance dept. i was told tyhat they will have to do it then which i requested to be escalated as i dont feel it was fair for me to wait another 2 months for my refund.</p> <p> </p> <p>After numerous emails since requesting this to be escalated, nothing has come of it and im getting quite frustrated with their lack of feedback or constant delays. for a company of this size to not be able to refund me immediately i find to be rather ridiculous.</p>