JB
Jan B
1 reviews | Active since Aug 2012
03 Dec 2015, 15:14
Poor service
Team have no idea what they are doing, unnecessary delays, no information relayed to passangers. Poorly trained staff
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Replies (1)
Kulula.com's replyOfficial
03 Dec 2015, 16:26Hello janbisschoff,
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delay experienced on your departure to George this afternoon .
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay .
I have been advised by Operations and was advised that due to the aircraft experiencing a technical problem this morning, an aircraft change was required . It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. However having said that, it is the manner in which the delay is handled is of utmost important .
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.Thank you for allowing me this opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delay experienced on your departure to George this afternoon .
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay .
I have been advised by Operations and was advised that due to the aircraft experiencing a technical problem this morning, an aircraft change was required . It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. However having said that, it is the manner in which the delay is handled is of utmost important .
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.Thank you for allowing me this opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply03 Dec 2015, 16:26
Official
Hello janbisschoff,
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delay experienced on your departure to George this afternoon .
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay .
I have been advised by Operations and was advised that due to the aircraft experiencing a technical problem this morning, an aircraft change was required . It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. However having said that, it is the manner in which the delay is handled is of utmost important .
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.Thank you for allowing me this opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Thanks for taking the time to share your experience with us. I am truly sorry for the frustration caused due to the delay experienced on your departure to George this afternoon .
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay .
I have been advised by Operations and was advised that due to the aircraft experiencing a technical problem this morning, an aircraft change was required . It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. However having said that, it is the manner in which the delay is handled is of utmost important .
On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.Thank you for allowing me this opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Best regards,