Poor seat planning

<p>on the 1/10/2016 i booked my seat on kulula flight MN618, 6am departure back to jhb,i specifically waited for online checkin to open 24 hours before so that i could book a stretch zone seat due to a leg injury,when i arrived at the boarding gates i was informed that the kulula plane had issues and that a BA plane was taking us back to jhb.</p> <p>the BA seats are all different from kulula so i laneded up sitting very uncomforatbly in a non stretch zone seat.</p> <p> </p> <p>i was then informed by the cabin crew that they would take my ticket stub which i gave to them and some one from kululas booking depertment would be incontact with all the passangers who gave there ticket stubs in,it has been 9 days and i have still not received a phone call or email from kulula.</p> <p> </p> <p>very dissapointed with the service as i fly once or twice a month back and forth from durban to jhb,if this is the aftersales service that kulula is offering then i would prefer to use another airline </p>