Poor repay service - Compassionateness Zero - Communication non existing

Lost our flights on 13 March 2022 when Kulula was grounded. Had to buy very expensive ones to be able to return home. Have requested several times via mail and telephone for the money to be put in my travel bank. It is almost 3 months now...no response, no call, no money in my Travel Bank. No response from ALL the email addressed I have looked up and been provided by the telephone agents. Really poor service for a regular!!!