Poor level of professionalism & bad service

I received a message from Kulula below: "kulula.com: 0456 to HLA has been cancelled. We've moved you at 08:50 on 24-05-2019. Thank you"

My flight was cancelled and an alternative was given not based on my needs but on what they feel they can accommodate. I was not even given reason to cancellation. I need to be in JHB at 8am on the 24th of May. Please look for an alternative based on my needs.

Its either I get a flight in the evening of the 23rd and get accommodation on the 23rd in Lanseria or I get an alternative flight on the 24th departing at 05:55. The company has inconvenienced me immensely and the call centre agents were unable to help me besides giving me an alternative of a refund to be processed within 6- 8 weeks. That in itself is unacceptable.

I'm shocked with the poor level of professionalism.