Poor *********** service

To whom it may concern

We checked in online for a flight from JHB lanseria to CPT int. Flight number MN453

Booking ref: EZADVL

On the ticket it is stated to check in at gate 5. Upon baggage check in we were advised gate 5 aswell. We stood in a long queue as it is peak time travel only to be told when we got to the front that the gate is incorrect and that we have missed our flights.

The Airport Supervisor on dury, JJ is name.. told us that there were no gate changes made and therefore a Kulula error on the ticket. We missed our flights and have had to subsequently book on another airline as well as change the dates of the original tickets.. an added and extra cost as well as a huge inconvenience to our reason for travel. Furthermore.. we've had to change car hire bookings .. accommodation etc. I am totally displeased that absolutely everyone ive spoken to is either unwilling or unable to help.

You are welcome to retrieve calls from your customer care line who, after an hour of being on the phone and put on hold.. were completely useless. I want a refund as it is disgusting how kulula treat paying clients. And i want someone with some idea of their job description to contact me at soonest.

Regards

Angie Henry

Siobhan van der Riet

Owen Rigney

Rochelle Rigney