1 reviews | Active since Apr 2013
Poor Customer Service
I caught the a 06h00 flight this morning with [URL Removed] - MN 618 from DBN to JHB, I was taken aback by the shocking attitude of the two flight attendants that serviced the front of the plane. Their mannerism was rude to the extent that it was if they were doing me a favour to assist me. I was seated at the front of the plane, however the baggage was full and the one above me did not take cabin luggage, so I requested assistance from the flight attendant as to where I could place my bag, I was rudely informed that there was no place and I must be seated until she's free to assist. After a while she returned with no smile and a rude tone and informed that I should take my bag and go to the row 21, noting that I was seated in row 1. I must admit that the customer service on Kulula Airlines has decreased substantially and needs to be reviewed by means of customer surveys. The flight attendants need to know it's the great customer service that will ensure passenger return!!
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am disappointed to learn of your experience with our crew. We expect our staff to be courteous, helpful and professional at all times. Discourtesy will not be tolerated, and a copy of your letter has been forwarded to the responsible department head for internal review. Your disappointment is understandable and the lack of caring assistance to your needs is entirely contrary to the level of service we want you to receive as a valued member. Clearly, we failed to provide the kind of dependable, responsible service our customers have a right to expect.
Your business is important to us and given the opportunity of serving you in the future, we are confident Comair will not only meet but exceed your expectations.
Yours Sincerely,
Fazila Khan
Customer Relations
Best regards,
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am disappointed to learn of your experience with our crew. We expect our staff to be courteous, helpful and professional at all times. Discourtesy will not be tolerated, and a copy of your letter has been forwarded to the responsible department head for internal review. Your disappointment is understandable and the lack of caring assistance to your needs is entirely contrary to the level of service we want you to receive as a valued member. Clearly, we failed to provide the kind of dependable, responsible service our customers have a right to expect.
Your business is important to us and given the opportunity of serving you in the future, we are confident Comair will not only meet but exceed your expectations.
Yours Sincerely,
Fazila Khan
Customer Relations
Best regards,