Poor customer service

I tried to add an infant to my existing flight booking. I had to call Kulula 5 times due to them dropping my calls. While on the calls, they put me on hold for 10 minutes at a time. In the 5th call, the consultant promised to phone me back if the call was dropped. Someone phoned me back 10 minutes later only to put me on hold for another 5 minutes before they dropped the call again.

All the while I’m experiencing this utterly unacceptable customer service, I have to listen to kulula humour. Kulula - you may think you’re funny jokers but you’re really just a bad joke.