TN
Thabisa N
1 reviews | Active since May 2015
28 May 2015, 09:31
Poor customer service
I called this morning(28/05/15)at 7am and I spoke to Amy Jessman who was not only rude but also clueless of what she was doing.I called for a kulula reference number as I had the Amedeus reference.she could not even find the correct booking when I asked her which airline is the ticket booked with her response was\Sweety you called Kulula so obviously it's kulula.<br> <br> To cut the long story short we kept arguing until I requested to speak to someone else
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Kulula.com's replyOfficial
28 May 2015, 10:43Hello thbsndlovu,
Thank you for getting in touch with us. We were extremely disappointed to hear about the problems encountered whilst using our services.
This has been escalated to management to address it with Amy. We do appreciate your feedback as this assists us to create a better service for all our customers. Its genuinely helpful to have your comments pinpointing an aspect where our strength/ failures lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
I am glad that Lee was able to assist and your kind compliment have been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us. We were extremely disappointed to hear about the problems encountered whilst using our services.
This has been escalated to management to address it with Amy. We do appreciate your feedback as this assists us to create a better service for all our customers. Its genuinely helpful to have your comments pinpointing an aspect where our strength/ failures lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
I am glad that Lee was able to assist and your kind compliment have been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply28 May 2015, 10:43
Official
Hello thbsndlovu,
Thank you for getting in touch with us. We were extremely disappointed to hear about the problems encountered whilst using our services.
This has been escalated to management to address it with Amy. We do appreciate your feedback as this assists us to create a better service for all our customers. Its genuinely helpful to have your comments pinpointing an aspect where our strength/ failures lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
I am glad that Lee was able to assist and your kind compliment have been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us. We were extremely disappointed to hear about the problems encountered whilst using our services.
This has been escalated to management to address it with Amy. We do appreciate your feedback as this assists us to create a better service for all our customers. Its genuinely helpful to have your comments pinpointing an aspect where our strength/ failures lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
I am glad that Lee was able to assist and your kind compliment have been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,