Poor customer service

<p>Trying to change a flight is a absolute nightmare. I will rather pay another airline more money but will actively avoid Kulula. Cant change the booking online, call the call centre, speak to a lady whom then decided to take tea time or lunch whilst keeping me on hold. I am now on 10 mins after my discussion with her. No word no reply nothing just my money going down the drain every minute I am waiting. Finally hang up and call again, they drop the call, thrid time lucky. They quote me so much its cheaper to just rebook the flight from Mango. </p> <p> </p> <p>Request to speak to customer services... No theres only an email. We all know how eager airlines are to actually please their customers (SARCASM).</p> <p> </p> <p>Please actively avoid booking with them</p> <p> </p>