Please reimburse my money

It is quite shocking how companies do not want to take responsibility for their errors. On Monday 18th Sept I made a return flight booking online, processed my payment, and as the confirmation page popped up it read "your payment was successful, but there has been an error with your confirmation". This happens soon after I received a notification from my bank that the money had left my account. To my surprise, my flight booking was cancelled. Upon follow up, Kulula/British Airways agents could not tell me what the issue was, it has been over 48hours since they deducted money from my account with the promise that it would be returned into my account within 24hours. I have been taken from pillar to post with all this maladministration, no one is providing answers, and my money is not returning. I have provided my booking reference, amount which was deducted from my account and dates. But no one seems to be bothered by their provision of poor services and lack of accountability. This is highly *********, and for a trusted airline like British Airways/ComAir not to resolve this issue in time is highly disappointing. I have since booked another ticket (which has been confirmed, at an extra cost) due to the airline's incompetence. This is unbecoming and I hope whoever gets hold of this review takes it seriously.

Return my money... Angered customer NC