Pet Policy Changed with ZERO Notification

Every year I fly to George with my dogs from ORT. On 11 June this year I spent R5,200 on a return ticket departing on the 24th on the understanding that I will be travelling with my pets in the same fashion as always. Today as per Kulula's policy I called to notify the airline that my dogs would be accompanying me and I was notified that the pet policy had changed. <br> I was now notified that I had to hand my dogs into the Bidair service Cargo area, TWO hours ahead of time, and the Cargo area is not even at the airport. In the past we have had exceptionally poor and cruel service from BidAir Services and I have complained about it before on several occasions. As the pet policy was changed without any notification I demand a full refund of my ticket as I will now have to drive to George and back!