Payback period

We booked a flight with [URL Removed] online and paid the fare on a Monday via bank transfer same day for a flight 5 days later, on a Friday. Closer to the departure, we found thar [URL Removed] did not honour the booking due to their fault and they accepted the matter. I needed to book a flight with another airline to get a seat. After discussions [URL Removed] agreed to pay the fare back to me. Our complaint is that they take 6 to 8 weeks to refund our money. How can it be that they take longer to pay the money back than it takes to apply for a South African Passport ? I strongly beleive that this long pay back period is an insult to their clients as they abuse our funds to keep their cash flow going.