PAY BACK THE MONEY KULULA

I am trying to be understanding regarding the problems Comair experienced with their safety protocols not being in order, however I booked and paid for a flight for my daughter on Kulula during this time, which flight was cancelled due to the gross negligence of Comair. I have sent 2 emails requesting a refund, which is supported by article 10(1) and 10(2) in the act, with no reply. Am I supposed to just let it go and write the R1700 off plus the R2000 it cost me to book a flight on Lift? In the media the spokesperson states they are doing everything in their power to assist passengers and this is a blatant lie, nobody has contacted me or rep**** to my emails or even answered their phones in the past week.