pathetic service, no feedback, refunds impossible with kulula

<p>I booked a kulula flight for 8 March Flight MN 594 for myself, my husband and child. My husband then got admitted to hospital so i called Kulula one day before the flight to cancel the flights. Spoke to Zama Mnguni and sent through a letter written by the doctor stating his reason for admission and why he could not travel. So Zama tells me that a refund will take 6 weeks. I accept this and call 6 weeks later and am told that Zama is not at work that day and nobody else can assist me. Then i call two weeks later and speak to Mr Akhona Matroko and am told that Zama has resigned and that i will now have to re-send my documents to him and that this will take another 6 weeks. then he tells me that they will not accept a SIGNED AND STAMPED hospital letter WRITTEN BY HIS DOCTOR and that i require an admission letter from the hospital. I have tried to get this however have failed as the hospital that my husband was admitted at was a public hospital. Now Akhona does not respond to any of my emails and just ignores me i have no energy to call that contact centre with all those unhelpful and useless agents. Thanks for nothing Kulula this company has the worst policies possible and will rather fly on Mango or Flysafair. I am also not done with you I will be taking this further to the Ombudsman.</p>