Pathetic service Kulula.com

I have been struggling to speak to a consultant since 8am this morning on the following numbers - Tel: *** & ***. On the *** the lines are loosing connection i cant hear the consultant and have made of 50 calls already. I have also sent an email *** / 01/01/20201 - 23h46 no one has rep**** to my email. This is an urgent matter my kids are flying out tonight 02/02/2021