Pathetic service Kulula.com

A spoiled start to my holiday

Getting into Cape town and being told your luggage remained in Johannesburg; it probable would have been a soft blow being told without waiting 30 minutes watching a belt spin till the flight details change.

what makes it worse is that near half of the plane passengers had no luggage, if anybody cared - this is too ugly to have been unnoticed and addressed pro-actively.

After approaching them and lost luggage desk, they assure that the luggage will be delivered as soon as possible, complete forms and be "patient with us".

With 2 kids, with medication in the luggage - it has been a long 12 hours and Friday the 26th. I truly wish you cared " Comair management", or at list be trying to serve your customers. An easy "sms" given the volumes and the holiday would have at list given hope.

Our government departments handle the public better than you as a private institution; I doubt you don't have a strategy on this; what is clear is your execution is stuck in the apartheid years before technology. PATHETIC.

If your customer service leader will still have a job after THIS!!!. Good luck to you, my wallet is NOT 4 SUCH.