Pathetic service from kulula

I had the worst experience with kulula I paid for prebooked seats on the 25th Nov On the 7th of dec I checked in only to find no pre booked seats 3 phone calls later and 2.5 hrs of airtime I was moved 4 times and still didn’t receive my original seats Pathetic service How are they going to compensate for seats booked and paid for and not allocating them For the inconvenience caused and for the wasted airtime???????