Pathetic Service -DON'T BOTHER FLYING KULULA

Service from Kulula.com is absolutely disgusting!! I booked a flight in Dec 2020 and decided to place the ticket on hold due to Covid. Now when I try to redeem the ticket they say that they only placed the departing ticket on hold and that I used the return. How??? When i never even departed. So basically I have lost half my money. Further to this, a consultant promised me on 3 different occasions that someone would call me back to discuss this issue and its now been 3 weeks and nothing. I am now trying to redeem the credit on the departing ticket and they say that the credit will have to be managed through BA as they aren't operating anymore. AND she is not sure when they will contact me even though i want to fly within the next 4 days. WHAT KIND OF RUN AROUND SERVICE IS THIS??? So quick to take people's money but can never offer the support. I will not even get started on the waiting period each time you try to call the call centre!! 30 minutes before you even speak to someone. Sorry Kulula but your airline doesn't deserve to be operating. Absolutely pathetic!!