Pathetic Service!

I booked flights to Cape Town for myself and my wife for the Two Oceans Marathon that was cancelled due to the Covid-19.

Now to get hold of Kulula is frustrating, answering machine, automated reply on emails. Really no feedback and feel it’s very unprofessional.

Firstly I don’t want a voucher I want a refund!!! Struggling to get through to them.

I assume there are a lot of people with the same problem I’m facing?

And it’s not me that cancelled the trip. So I want my refund!