PATHETIC SERVICE

I had booked a Kulula flight in 2019 to be used in April 2020. Unfortunately, due to COVID and the lockdown, I was unable to. Kulula had granted me an extension of the ticket to November 2021 as long as I was prepared to pay the difference, which was ok with me.

However, over the last two and a half weeks I have tried liaising with a consultant via FB messenger, tried calling the call centre (where there is absolutely no response and you are left hanging for up to an hour), and liaised via email with Inno Sanxala as well as Vumelani Koza (***) and to date, still had no joy in amending the flights.

These consultants assist only up to a point and then suddenly disappear and simply do not respond. Needless to say, my frustration and irritation levels are sky rocketing as it was not for lack of trying that I cannot seem to get this simple task done. Bottom line is that I need for the flights to be amended but I cannot seem to get anyone competent enough to assist. In the meantime, the prices of the flights have risen from R1200 to approximately R1700 and everyday means I have to fork out more for a flight that is continuously increasing.

I am now at my wits end and I have to add, totally disgusted with the service from Kulula.com. At a time when you should be assisting customers, you are literally throwing them to other airlines. I cannot even get a refund, for if I could, I would book via SAFAIR at a much cheaper rate.

Think twice before booking with Kulula. They do not appreciate their customers!!!!