Pathetic Service

I am a frequent client of Kulula and had travelled as recently as the 26th December 2018. I tried to complete another booking earlier this morning for my son on my mobile device and kept on receiving time out errors, indicating that the flight could not be confirmed. As I travel often and my recent booking, I expected to received an OTP to confirm the transaction that didn’t happen. I therefore was led to believe the transaction had not been processed and sought travel with another airline. It was frustrating to then receive an email/transaction notification an hour later indicating that the booking had actually been done. I’ve made 4 phone calls that all range between 30&40 min each apart from being put on hold, I am told that no supervisor can assist as they are all busy. I’ve spoken to an Annastasia, Lerato and nothing.